FAQ
How do I track my order?
Use the tracking link sent to your email. It typically takes 5 business days for an order to process. You will receive a shipping email with tracking information once we ship your VacHolster. If you have not received a shipping confirmation and it is more than 5 business days since you placed your order, feel free to reach out to our customer support team at info@vacholster.com.
How long does it take to receive my order?
We typically ship all orders within 5 business days of receipt, and shipping typically takes between 5-8 business days. Your order should arrive at your door within 10-14 business days.
What is your return policy?
We believe you should be happy with our product. We offer a 30-day return window for unused items. For detailed guidelines please see our Returns Policy
What is your exchange policy?
Exchanges are accepted within 30 days. The item must be unused and in original packaging. Contact customer service at info@vacholster.com to initiate the exchange.
How can I contact customer service?
You can reach us by email at info@vacholster.com. We are happy to help.
What are your business hours?
Monday - Friday from 9 AM to 4:30 PM. We are an online store so you can shop any time. We try to have someone near the phone during business hours, but we are still running a working cattle ranch. If you don’t reach us when you call, leave a message and we will call you back. We had the option to get one of those aggravating calling trees with a technical support robot, but we don’t like dealing with those, so it doesn’t seem right to ask you to.
Do you offer international shipping?
Not at this time. If you think we should, then let us know through email at info@vacholster.com.
What payment methods do you accept?
A list of all the payment methods that we accept can be found at the bottom of every page of our website. (Including this one.) We accept all major credit cards, Amazon pay, PayPal, Apple Pay and a bunch of others. We want it to be as easy as possible for you to give us money.
How can I cancel or modify my order?
Please contact customer service info@vacholster.com within 24 hours to cancel or modify your order.
Do you offer product warranties?
No. We do not offer any warranty. We expect the VacHolster to last. Should you manage to break one during normal use, and should you be able to provide us with an interesting enough story about what happened, we might consider replacing it on a case by case basis.
Is my personal information secure?
Yes. For more details, refer to our Privacy Policy
What is your privacy policy?
Links to our privacy policy can be found at the bottom of every page of our website. (Including this one.) Or you can get there by clicking this link… Privacy Policy.
Can I change the shipping address after placing an order?
Contact customer service at info@vacholster.com within 24 hours to request changes. Changes are possible before the order ships. After shipment, changes are no longer possible.
What should I do if my item is damaged upon delivery?
Immediately contact customer service at info@vacholster.com with photos.
Do you offer gift wrapping?
No. If you think we should, and you are willing to pay for it, then contact customer service at info@vacholster.com with your request, and we will consider it on a case by case basis.
How do I apply for a job?
Submit your resume and a cover letter explaining why we should hire you to info@vacholster.com.
How do I apply a discount code?
Enter the code during checkout in the "Discount" field.